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Reporting a Bug or Technical Issue

If you experience a technical issue or find a bug in Sociera, you can report it to help improve the app.

1. Accessing the Report Issue Section

  • Open the Sociera app.

  • Tap your profile icon in the bottom-right corner.

  • Go to Settings > Report Issue.

2. Submitting a Bug Report

  • Tap Report Issue.

  • Select the category of the problem (e.g., App Crash, Login Issue, Performance, Other).

  • Provide a brief description of the issue, including steps to reproduce it.

  • Attach screenshots if applicable.

  • Tap Submit to send your report to Sociera’s support team.

3. Tracking Your Report

  • After submission, the support team will review your report.

  • You may receive a response or follow-up questions regarding the issue.

  • If a fix is available, it may be implemented in a future update.

Tips for Reporting Bugs Effectively

  • Be as detailed as possible – Describe exactly what happened and how to reproduce the issue.

  • Include your device details – Mention your phone model and operating system version.

  • Check for app updates – Some issues may already be fixed in the latest version.

  • Restart the app – Before reporting, try closing and reopening Sociera to see if the issue persists.

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